> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voxhealth.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Links

> Pages the agent can text or email to a patient during a call.

Some questions are better answered with a link than with a paragraph read aloud. Links are the pages the agent is allowed to send: your new-patient forms, a policy document, directions, a payment page.

**Settings → Links.** Requires the **Send Links** [capability](/agents/capabilities) on the assistant.

## How it works on a call

A caller asks for something you have a page for. The agent offers to send it, confirms the mobile number or email it has on file, and sends it. The send is logged in **Settings → Notification Log** like any other patient message.

The agent will only send links from this list. It cannot be talked into sending an arbitrary URL.

## What to add

| Link                             | Why it earns its place                          |
| -------------------------------- | ----------------------------------------------- |
| New patient forms                | The single most-requested thing on a first call |
| Financial or cancellation policy | Long to read aloud, short to send               |
| Directions or a parking map      | Especially for a building that is hard to find  |
| Patient portal sign-in           | Saves a transfer                                |
| Insurance or plan information    | Cuts down on "are you in network" calls         |

## Naming them

Name a link the way a caller would ask for it, not the way your website names the page. `New patient forms` gets found; `Registration Packet v3` does not.

<Tip>
  If a link goes to a page that itself needs a login, say so in the name: `Patient portal (sign-in required)`. Otherwise the agent sends it, the patient hits a wall, and calls back.
</Tip>

## Related

* [Patient forms](/patients/forms): if you want the patient to *fill in* something, send a form request rather than a link to a PDF.
* [Notifications](/channels/notifications): the templates behind scheduled patient messages.
