> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voxhealth.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Web chat

> The chat window on your website.

Web chat puts the same agent on your website that answers your phone. A visitor asks a question, gets an answer from your [knowledge base](/agents/knowledge-base), and can be handed to booking.

**Settings → Web Chat.** Available when the `WEB_CHAT` feature is enabled for your practice.

## What it is good for

* Questions before anyone is willing to phone: hours, insurance, whether you take new patients
* Turning a browsing visitor into a booking without making them call
* After-hours coverage on the website, not just the phone

## Web chat or the scheduling widget?

They are different tools and many sites want both.

|             | Web chat                                           | [Scheduling widget](/developers/widget/overview)     |
| ----------- | -------------------------------------------------- | ---------------------------------------------------- |
| Starts with | A conversation                                     | A list of open times                                 |
| Best for    | Questions, uncertainty, "do you take my insurance" | A visitor who already knows they want an appointment |
| Booking     | Hands off to booking                               | Is the booking                                       |

A visitor who arrived to book is faster served by the widget, which opens directly on real available times. Put both on the site: the widget on the *Book* and *Contact* pages, chat everywhere.

## Setup

Configure the appearance and behaviour under **Settings → Web Chat**, then add the snippet it gives you to your site. Your web developer needs about five minutes.

<Note>
  Chat runs against the same [capabilities](/agents/capabilities) as your voice assistant. A capability that is off for the phone is off in chat too.
</Note>