> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voxhealth.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Intakes

> New patients the agent registered over the phone.

**Patients → Intakes.** Available when the `INTAKE` feature is enabled.

Every registration the voice agent takes lands here: the details it collected, the appointment it booked, and whether the chart has been created and linked.

## Why you review them

The agent hears names over a phone line. Most of what it captures is right; some of it is not, and the cost of a wrong date of birth is a duplicate chart that quietly breaks patient lookup for the next year.

<Steps>
  <Step title="Open the intake">
    You see what the agent collected and what the caller said, alongside the appointment it booked.
  </Step>

  <Step title="Check the spelling and the date of birth">
    These two fields cause nearly all downstream problems.
  </Step>

  <Step title="Check for an existing chart">
    A returning patient calling from a new number is registered as new. Search before you create.
  </Step>

  <Step title="Confirm the appointment type">
    New patients usually need a longer slot. If the reason mapped to the wrong type, fix it now rather than at the front desk on the day.
  </Step>
</Steps>

<Tip>
  Review intakes daily for the first month. After that, most practices settle into reviewing them alongside the next day's [Huddle](/front-desk/huddle).
</Tip>

## Configuring what is asked

The fields the agent collects are set under **Settings → New Patient Intake**. See [New patient intake](/agents/new-patient-intake), in particular the case for asking less on the phone and sending a [form](/patients/forms) for the rest.

## Related

* [Patients](/patients/patients)
* [Forms](/patients/forms): collecting the details you deliberately did not ask for on the call