> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voxhealth.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Reviews

> Review requests, and where the ratings went.

**Patients → Reviews.** Available when the `REVIEWS` feature is enabled.

After a visit, patients are asked to rate it. Happy patients are sent to your public listing; unhappy ones are given a private channel to tell you what went wrong.

## The funnel

The page shows how many asks turned into ratings, and where those ratings went:

| Metric                | What it is                                         |
| --------------------- | -------------------------------------------------- |
| **Asked**             | Review requests sent or queued                     |
| **Rated**             | Patients who gave a rating                         |
| **Promoters**         | Ratings routed to your public listing              |
| **Detractors**        | Ratings held back for private feedback             |
| **Feedback received** | Private-path patients who actually wrote something |
| **Average rating**    | Mean across everything rated                       |

## Why it is split

Sending every patient to a public review page collects your unhappy ones in public. Routing by rating means the public listing reflects patients who were happy, and the unhappy ones reach you directly, where you can do something about it.

<Warning>
  Check your review platform's terms. Some prohibit filtering who is asked to leave a public review. The split here is about *where the invitation leads*, not about suppressing a review someone has decided to write, but the rules differ by platform and by state, so confirm before you switch it on.
</Warning>

## Making it work

* **Ask soon after the visit.** A request three days later gets a fraction of the response.
* **Ask once.** A second ask converts almost nobody and annoys everybody.
* **Read the private feedback weekly.** It is the most direct signal you will get, and it is short.
* **Watch rated-versus-asked.** A low ratio usually means the timing is wrong, not that patients are indifferent.

## Related

* [Notifications](/channels/notifications): review requests are one of the notification types, and appear in the log