> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voxhealth.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Verifications

> Insurance eligibility and benefits.

**Patients → Verifications.** Available when the `VERIFICATIONS` feature is enabled.

A verification asks the payer whether a patient's coverage is active and what it covers, and stores the answer against the patient.

## Running one

Create a verification for a patient with their carrier and member ID. VoxHealth sends the eligibility request and files the response: active or not, plan details, and the benefits that came back.

The service-type asked for follows your practice's specialty, set in [practice details](/practice/details): dental practices are checked for dental benefits, everyone else for general health benefit coverage. Getting the specialty wrong is a common cause of thin or unhelpful responses.

## Reading the result

<AccordionGroup>
  <Accordion title="Active with benefits">
    What you wanted. Benefits are stored and visible on the patient and in [Huddle](/front-desk/huddle).
  </Accordion>

  <Accordion title="Active, but thin">
    Coverage is confirmed, the payer returned little detail. Common, because payers differ enormously in what they send back. Add anything you learn by phone as a manual benefit.
  </Accordion>

  <Accordion title="Not found / not active">
    Either the member ID or date of birth does not match the payer's record, or the coverage genuinely is not active. Check the identifiers first. A transposed digit looks exactly like a lapsed policy.
  </Accordion>

  <Accordion title="Failed">
    The request did not complete: a payer outage, an unsupported payer, or a malformed identifier. Failures are surfaced rather than hidden, so a verification that shows an error genuinely needs re-running.
  </Accordion>
</AccordionGroup>

<Warning>
  An eligibility response is what the payer said at that moment. It is not a guarantee of payment, and it goes stale. Re-verify before a visit rather than relying on a check from three months ago.
</Warning>

## Manual benefits

Anything you learn from a payer phone call can be recorded on the verification by hand, so the next person to look does not repeat the call.

## Where it shows up

Verified coverage appears on the patient record and in [Huddle](/front-desk/huddle), so the morning meeting shows who is arriving with unverified or problem coverage.

## Related

* [Patients](/patients/patients)
* [Remittances](/revenue/remittances): the other end of the same money