> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voxhealth.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Locations

> Offices, addresses, and office hours.

**Settings → Locations.** One entry per office. Locations do more work than most settings pages: they bound what the agent offers, they define what counts as after hours, and they are what the agent reads out when someone asks for directions.

## What each location holds

| Field          | Used for                                                                                           |
| -------------- | -------------------------------------------------------------------------------------------------- |
| Name           | What the agent calls the office when there is more than one                                        |
| Address        | Directions and travel time, and the [hosted booking page](/developers/hosted-booking-page)         |
| Phone number   | Outbound caller ID, and a routing destination                                                      |
| Opening hours  | Bookable times, and the business-hours/after-hours split in [call routing](/channels/call-routing) |
| Date overrides | Specific days that differ: holidays, a half-day, a closure                                         |
| Operatories    | The rooms appointments are booked into                                                             |

## Hours

Get these right before you go live. Three things depend on them:

1. **What the agent offers.** It will not offer a time the office is closed.
2. **Routing.** A `Business hours` rule and an `After hours` rule are decided by this.
3. **What the agent tells callers** when they ask if you are open.

<Tip>
  Enter the date overrides for the next six months in one sitting: holidays, the Friday before a long weekend, the afternoon everyone is at a conference. It is a twenty-minute job that stops the agent booking patients into a closed office all year.
</Tip>

## Multiple offices

With more than one location, decide how a caller reaches the right one:

* **One number for everything.** The agent asks which office, or offers the nearest one to the patient's ZIP code.
* **A number per office.** Each points at an [assistant](/agents/assistants) and routes to that office.

Both work. The first is less to maintain; the second is better when the offices differ in a way one greeting cannot cover.

## Related

* [Phone numbers](/channels/phone-numbers)
* [Call routing](/channels/call-routing)
* [Availability](/patients/availability)