> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voxhealth.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Glossary

> Terms used across VoxHealth.

<AccordionGroup>
  <Accordion title="Assistant">
    One configured voice agent: greeting, voice, [capabilities](/agents/capabilities), and knowledge base. A [phone number](/channels/phone-numbers) points at exactly one assistant. See [Assistants](/agents/assistants).
  </Accordion>

  <Accordion title="Capability">
    A per-assistant switch for one thing the agent can do: book, cancel, transfer, quote a balance. A capability that is off means the agent has no tool for it.
  </Accordion>

  <Accordion title="Confirmation status">
    Whether a patient has confirmed an appointment, separate from the appointment's own status. Set when a patient replies to a reminder, and written back to your PMS.
  </Accordion>

  <Accordion title="Follow-up">
    A call that left something for a person to do. Lives in [Follow-ups](/front-desk/follow-ups), where it is claimed, assigned, and closed.
  </Accordion>

  <Accordion title="Feature flag">
    A per-practice switch for a whole product area: Referrals, Waitlist, Reports. A section you do not see in the sidebar is a feature that is not enabled for your practice.
  </Accordion>

  <Accordion title="Huddle">
    One day's schedule with what each patient still needs, for the morning meeting. See [Huddle](/front-desk/huddle).
  </Accordion>

  <Accordion title="Intake">
    A new patient the agent registered over the phone. See [Intakes](/patients/intakes).
  </Accordion>

  <Accordion title="MRN">
    Medical record number: the patient's identifier in your PMS. Use it instead of a name when writing anything that leaves the practice.
  </Accordion>

  <Accordion title="Operatory">
    The room an appointment is booked into. Comes from your PMS, and constrains what the agent can offer.
  </Accordion>

  <Accordion title="PHI">
    Protected health information: anything identifying a patient in a health context. Names, dates of birth, phone numbers, addresses, and record numbers. See [Patient privacy](/security/patient-privacy).
  </Accordion>

  <Accordion title="PMS">
    Practice management system: Open Dental, Dentrix, ModMed, and so on. The source of truth for patients and the schedule.
  </Accordion>

  <Accordion title="Referral">
    A patient sent to you by another practice, extracted from an inbound fax or email. See [Referrals](/front-desk/referrals).
  </Accordion>

  <Accordion title="Remittance">
    A payer's explanation of what a payment covered. Matched against your claims in [Remittances](/revenue/remittances).
  </Accordion>

  <Accordion title="Scheduling widget">
    The booking widget you embed on your website. See the [developer docs](/developers/widget/overview).
  </Accordion>

  <Accordion title="Transfer">
    Handing a call to a person, per your [call routing](/channels/call-routing) rules. **Warm** announces the call first; **blind** connects directly.
  </Accordion>

  <Accordion title="Verification">
    An eligibility check with a payer: is this coverage active, and what does it cover. See [Verifications](/patients/verifications).
  </Accordion>

  <Accordion title="Waitlist">
    Patients waiting for an earlier slot, texted when a matching one opens. See [Waitlist](/patients/waitlist).
  </Accordion>
</AccordionGroup>