> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voxhealth.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Reports

> Calls, appointments, notifications, and referrals over a date range.

**Overview → Reports.** Available when the `REPORTS` feature is enabled.

Reports are documents, not dashboards: pick a report, pick a date range, read it, print it. Each one answers a specific question.

## The catalog

<CardGroup cols={2}>
  <Card title="Daily Calls" icon="phone">
    Call activity, outcomes and follow-ups for a day or date range. Defaults to today.
  </Card>

  <Card title="Call Trends" icon="chart-line">
    Volume, handling rate and messages day by day. Defaults to the last 7 days.
  </Card>

  <Card title="Appointments" icon="calendar">
    Appointment requests, messages, cancellations, confirmations and bookings. Defaults to the last 7 days.
  </Card>

  <Card title="Appt Notifications" icon="bell">
    Notices and reminders sent in the period, and which appointments are still unconfirmed.
  </Card>

  <Card title="Referrals" icon="filter">
    Referral volume, funnel progression, patient mix and top sources. Defaults to the last 30 days. Requires the Referrals feature.
  </Card>
</CardGroup>

## Which one to open

| Question                                                 | Report             |
| -------------------------------------------------------- | ------------------ |
| What happened on the phone today?                        | Daily Calls        |
| Is the agent handling more calls than it did last month? | Call Trends        |
| Is the agent actually filling the schedule?              | Appointments       |
| Who is coming tomorrow and has not confirmed?            | Appt Notifications |
| Which practices are sending us patients?                 | Referrals          |

## Reading them well

<AccordionGroup>
  <Accordion title="Handling rate, in Call Trends">
    The share of calls finished without a person. Watch the trend, not the number. It should climb for the first month as the [knowledge base](/agents/knowledge-base) fills in, then flatten. A sudden drop means something changed.
  </Accordion>

  <Accordion title="Unconfirmed appointments, in Appt Notifications">
    The most directly actionable list in the product. These are tomorrow's no-shows, by name, while there is still time to call them.
  </Accordion>

  <Accordion title="Top sources, in Referrals">
    Worth a monthly look. It tells you which referring relationships produce patients rather than paper.
  </Accordion>
</AccordionGroup>

<Tip>
  Reports respect the same access rules as the rest of the app, so a front desk user and an admin see the same practice-level numbers. Nothing here is admin-only.
</Tip>

## Related

* [Dashboard](/front-desk/dashboard): the same shape of information, for today only
* [Calls](/front-desk/calls): the individual records behind the call reports