> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voxhealth.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Remittances

> Insurance payments matched against claims.

**Revenue Cycle → Remittances.** Available when the `RECONCILIATION_MATCHING` feature is enabled.

Insurance money arrives as a deposit in your bank account and, separately, as a remittance advice explaining what it paid for. Remittances puts the two together and shows what did not match.

## The three views

<Tabs>
  <Tab title="Overview">
    Money in, money expected, and what is outstanding over a period. The view for "are we being paid what we billed".
  </Tab>

  <Tab title="Day sheet">
    One day's payments in detail: what arrived, from which payer, against which claims.
  </Tab>

  <Tab title="Reconciliation">
    The worklist: payments that did not match a claim, and claims with no payment. This is the tab where the work happens.
  </Tab>
</Tabs>

## What matching does

VoxHealth reads remittance advice from your payers and your claims and payments from your PMS, and matches them: this deposit paid these claims, this claim was paid short, this claim has not been paid at all.

Everything that matches cleanly is left alone. The worklist is the exceptions.

## Working the worklist

<Steps>
  <Step title="Unmatched payments first">
    Money you have that is not attributed to a claim. Usually a claim ID that serialized differently between systems, or a payment covering claims from more than one date.
  </Step>

  <Step title="Then short-paid claims">
    Paid, but for less than expected. Read the adjustment reason on the remittance before assuming it is an error.
  </Step>

  <Step title="Then aging claims with no payment">
    Nothing has arrived. These are the ones to chase, and the ones that quietly expire if nobody does.
  </Step>
</Steps>

<Tip>
  Work the worklist on a fixed day each week. Reconciliation done in a batch takes a fraction of the time it takes done ad hoc, because the same payer's oddities repeat.
</Tip>

## Configuration

**Settings → Reconciliation** controls how incoming payments are matched to claims: the tolerances and rules that decide what counts as a match rather than an exception.

Loosening the rules produces a shorter worklist and a less trustworthy Overview. Start strict.

## Related

* [Portal automation](/revenue/portal-automation): pulling remittances from payer portals
* [Verifications](/patients/verifications): the front end of the same money