> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voxhealth.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Staffing

> Who is working which shift, at which location.

**Team → Staffing.** Available when the `STAFFING` feature is enabled.

Staffing is the shift board: who is at which office on which day. It is a different question from [Staff](/team/staff), which is about who has a login.

## What it is for

* Seeing coverage across several offices in one view
* Knowing who is where before you route a call or promise a patient a provider
* Spotting a day with a schedule full of appointments and nobody rostered to run it

## Using the board

The board shows a date range across your locations. Assign people to shifts, move them, and see gaps.

<Tip>
  Fill the board at least a fortnight ahead. Its value is showing you a problem while there is still time to fix it; filled in on the morning it is a record of what already went wrong.
</Tip>

## Staffing and scheduling

Staffing does not decide what the agent offers patients. Bookable time comes from provider and operatory availability in your PMS. See [Availability](/patients/availability).

The two should agree. A provider whose PMS schedule is open on a day they are not rostered is a slot the agent will offer and nobody will work.

## Related

* [Availability](/patients/availability)
* [Locations](/practice/locations)