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VoxHealth answers your practice’s phone. The agent picks up on the first ring, verifies who is calling, looks the patient up in your practice management system (PMS), and does the thing they called for: books, moves, or confirms an appointment, quotes a balance, sends a payment link, answers a question about your office, or takes a message for a person. It is not a phone tree and not a chatbot bolted onto a calendar. Every answer it gives comes out of your live PMS, and every booking it makes is written back to it.

How it works

What happens between the phone ringing and an appointment landing in your schedule.

Quickstart

The five things that have to be true before your agent goes live.

What the agent can do

Every capability you can turn on or off, one toggle at a time.

Supported systems

The practice management systems VoxHealth connects to today.

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What you get

A voice agent on your main line. It handles the calls your front desk cannot get to: the after-hours ones, the ones during a busy morning, the third caller in the queue. Callers who need a person get transferred to one. A front desk that keeps working after hours. Reminders and confirmations go out on their own. Patients reply to a text to confirm. Referrals that arrive by fax or email are read, matched to a chart, and queued for review. New patients fill in their forms on their phone before they arrive. A record of everything. Every call is transcribed and summarized. Every text and email sent to a patient is logged. Every configuration change is in the audit log.

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Who it is for

VoxHealth is built for practices that run on a practice management system and answer a lot of phone calls: dental groups, dermatology, ophthalmology, primary care, and pharmacy. Your specialty is set once, in practice details, and it changes how insurance eligibility is checked and what the agent asks a new patient.

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Where to start

If you are evaluating VoxHealth, read How it works and Supported systems. If your practice has just been set up, start with Onboarding. It is the order in which things have to be configured, and why. If you are a developer adding online booking to a practice website, go straight to the Scheduling widget.