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Settings → Billing. Admin only. Front desk users cannot see it.

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What is here

  • Your current plan and what it includes
  • Payment method
  • Invoices, with history

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What drives the bill

VoxHealth pricing generally has a base component and a usage component. Usage means the things that cost money to deliver. Call minutes, text messages, and any per-transaction services like insurance eligibility checks.
The two usage lines that move most are call minutes and SMS. If a bill is larger than you expected, a campaign or a widened reminder schedule is usually the reason, both are easy to send far more of than you intended.

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Trials

Trial start and end, and any payment failure, generate notifications to your admins. They appear in Settings → Notification Log alongside patient messages.

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Questions about an invoice

Contact support@voxhealth.ai with the invoice number.