WEB_CHAT feature is enabled for your practice.
What it is good for
- Questions before anyone is willing to phone: hours, insurance, whether you take new patients
- Turning a browsing visitor into a booking without making them call
- After-hours coverage on the website, not just the phone
Web chat or the scheduling widget?
They are different tools and many sites want both.
A visitor who arrived to book is faster served by the widget, which opens directly on real available times. Put both on the site: the widget on the Book and Contact pages, chat everywhere.
Setup
Configure the appearance and behaviour under Settings → Web Chat, then add the snippet it gives you to your site. Your web developer needs about five minutes.Chat runs against the same capabilities as your voice assistant. A capability that is off for the phone is off in chat too.