Skip to main content
Team → Staff. Everyone with access to VoxHealth at your practice. Only an admin can add, invite, or edit staff. Front desk users can see the list but not change it.

​
Adding someone

1

Invite them by email

They get a link to set their own password. Do not create shared logins. The audit log is only useful if each action belongs to a person.
2

Give them a role

The role decides what they can see. See Roles and permissions for the full matrix. The short version is that admin can change settings and front_desk cannot.
3

Check what they see on first login

Sit with them for the first five minutes. A role that is too narrow shows up immediately as a page they need and cannot open.

​
Choosing a role

Give front_desk by default. Most practices end up with two or three admins and everyone else on front desk, which is the right shape: an accidental settings change is much more expensive than an occasional “can you turn this on for me”.

​
When someone leaves

Remove their access the day they leave. Their history in the audit log and on call records stays. Removing access does not erase what they did.